Frequently Asked Questions

1. Why do I need to do this?

You are the captain of your own life, and you have a right to make your own life choices and to have those choices respected. You make choices every day- choices about what you want to do, who you want to spend time with- your home, your work, your life.

One of most important choices you can make is how you want to be cared for. Medical technology has given us many new options for sustaining life. This is why it’s so important to discuss ahead of time the type of care you would want if you were unable to make your own decisions.

There will never be a better time than now to talk about what matters most to you. This is an opportunity to communicate your own decisions with your loved ones and your family while you still have the strength.

2. What will happen in this process?

You will be matched with a Copilot, a professional who is expertly trained in helping people who are going through difficult health situations. Then it’s five easy step!

Step 1 - You Talk On The Phone: Your Copilot will call you on the phone to get to know you. The purpose of this call is to hear your story and learn about your life.

Step 2 - You Sign Up Online- You will receive an email inviting you to sign-in to your personal web page. This web page keeps all your information safe and secure. It will serve as the portal through which you can complete the Copilot process. You can also use the web page to send invitations to all your loved ones to join you in this process.

Step 3: You Reflect On Your Goals: We provide you with personal journals to help you reflect on your goals and wishes. Don’t worry, we can also send you a paper version if you prefer!

Step 4: You Meet With Your Family: Your Copilot comes to your home or wherever is comfortable for you to facilitate an open conversation with your family so everyone's on the same page. This meeting can also be done through video conference if that is easier.

Step 5: You Share With Your Doctor: You share the summary page we provide you with your physicians. They are able to easily understand your goals and preferences and can help you complete documentation and receive the care you want.

3. How long does this process take?

This is totally up to you. The guidebooks normally take about 15 to 30 minutes to complete, but some people like to spend longer on them. Depending on how quickly your team completes the guidebooks and can schedule a time to meet, the process normally takes about 3 weeks from start to finish.

4. What is an Advance Directive?

An Advance Directives (AD) is a document that you create to tell others what health care decisions to make on your behalf in case you are no longer able to make those decisions on your own. You can update or remove this document anytime you want.

5. What is a Power of Attorney?

A power of attorney is a legal document that you sign that gives another person permission to make decisions on your behalf in case you are no longer able to make those decisions on your own. This person is called your “Proxy” or “Surrogate” or your “Power of Attorney.”

If you do not create a power of attorney, in most places the law specifies who will be your Proxy. For instance, in California, this is normally the spouse to whom you were legally married, then children, then parents.

Other names for this document are: Durable Power of Attorney for Health Care (DPAHC), a Health Care Proxy, or Healthcare Power of Attorney.

6. What is a Living Will?

This is a document that summarizes your preferences for future medicare care.

Typically, the LW addresses resuscitation and life support; however, a more complete living will may cover more preferences including your wishes regarding hospitalization, pain control, and specific treatments.

7. What is a POLST?

A POLST is a Physician Order for Life Sustaining Treatment. It is a standardized medical order form that indicates the specific types of life-sustaining treatment a seriously ill patient does or does not want. What makes it different from other documents is that is it signed by a physician and becomes a set of medical orders that emergency medical professionals and other physicians can legally follow in a time of crisis.

8. What is a DNR?

A DNR is a Do Not Resuscitate document that indicates that a patient does not want CPR (CardioPulmonary resuscitation) if their heart stops or they can no longer breath. In many places, however, this is not sufficient to allow physicians and emergency professionals to refrain from using CPR if a person is in a situation when it could be used.